General Terms & Conditions

This site is owned and operated by Embroidalogo (trading as www.printalogo.co.uk) of Lake View Close, North Hykeham, Lincoln LN6 9SW, England.  If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@printalogo.co.uk

1 The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

2 Ownership of rights and Intellectual Property

All rights, including copyright, in this website are owned by or licensed to Printalogo.co.uk. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3 Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights and sizes given about the goods are approximate only. We will not be obliged to accept an order for any item for which an incorrect price has been displayed.  If we discover an error in the pricing of goods in your order, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you within seven days we will cancel the order. In the event of an order being cancelled any payment made for the goods will be refunded in full.

4 Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

5 Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

6 Price

The prices payable for goods that you order are as set out in our website. All prices are correct at the time of entering information. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

7 Payment terms

We will charge your credit card upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

8. Risk and ownership

Risk of damage to or loss of the goods passes to you once they have been successfully delivered and when we have received cleared payment in full.

9. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on dispatch of the good(s) ordered.

10. Cancellation rights

10.1 You have the right to cancel any product that has not been personalised, or return any product that has not been personalised within the statutory period. Products that have been personalised can be cancelled if we have not started their production, and written confirmation of the cancellation is received by us before we begin production. Personalised products cannot be returned unless deemed faulty by us.
10.2 We will not refund any product where incorrect information or images have been entered by you on our website, this includes spelling mistakes and incorrect images.
10.3 We will not refund any product where the colour received does not exactly match that displayed on your monitor. Colour can appear different on different monitors, and as such we will do our best to match but will not be liable.

11 Cancellation by us

11.1 We reserve the right to cancel the contract between us if:
11.1.1 we have insufficient stock to deliver the goods you have ordered;
11.1.2 we do not deliver to your area; or
11.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
11.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

12 Liability

12.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
12.1.1 to make good any shortage or non-delivery;
12.1.2 to replace or repair any goods that are damaged or defective; or
12.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
12.2 Printalogo will not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.

13 Customer supplied information

13.1 Licensed or copyright images, logos or trademarks must not be submitted to Printalogo by the customer for reprint without the consent of the owner. Printalogo shall not be liable for any claim or expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.
13.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) - that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
(b) - for which you have not obtained all necessary licences and/or approvals
(c) - which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or
(d) - which is technically harmful (including, without limitation, computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses above.


14 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be displayed on our website from time to time.

15 Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

16 Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

17 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.